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Non-personalized item orders can be cancelled prior to shipment. Must call to cancel. Sending notice via email is not a valid cancellation method. 

All personalized orders are firm and non-cancellable once the order is accepted. After all, these items are made just for you. We can't resell them.  All sales are final.  We have a no return, exchange and no refund policy for all Personalized products. 

 If you should have a problem with any product you received, please contact us directly to help resolve your issue.
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